Delivery Information

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Prices and Payment

All prices and charges on this site are in UK pounds (£GBP), if you live outside of the United Kingdom your credit card company will convert the transaction into your home currency. Our prices exclude delivery charges. The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or offer a full refund.

We accept payment by Credit/Debit Card and PayPal.
Due to charges forced upon us by the credit card companies we have been forced to apply a minimum order charge of £3.00, we apologise for any inconvenience this may cause. 

This site is secure and protected by government approved firewalls, your credit card details cannot be obtained by any other party.

Delivery Charges. 

We make every effort to keep our delivery charges as low as possible. Our charge depends on your location and the order value, the delivery charge will be displayed to you during the checkout process. You only pay one delivery charge, irrespective of the number of products ordered. 

All orders are aimed to be dispatched within 2 - 3 working days. Delivery time after that depends on the destination. If there is going to be a delay in dispatching your order, we will let you know immediately via e-mail. If you are paying by cheque, orders will be dispatched once the cheque has cleared.

UK
Royal Mail First Class Recorded: Usually arrives within three days, the package will require a signature upon delivery.

Overseas
All overseas deliveries are sent via Airmail using the Royal mail International Signed For service. Most European countries are delivered to within 3 working days after dispatch, outside of Europe usually within 5 - 10 working days after dispatch . You will be notified via e-mail when the goods are being dispatched to you. This service requires a signature upon delivery.

Please note :

Urban Cross Stitch uses Royal Mail recorded delivery for all our deliveries, this service requires a signature on delivery.

We therefore ask that all shipping addresses, please have someone available during working hours to receive the order and sign for it.Orders that are not able to be signed for will be held at your local postal depot for you to collect. Please check with your local postal carrier first if you do not receive your order within

Please make sure the address you supply for delivery is a valid current address. If an out of date address is supplied, or no-one is available to sign for the delivery, reshipping to the correct address will have to be paid for by the customer, ie you.
 

Returns

All Urban Cross Stitch kits are packaged with great care and attention, but if however you are not happy with your purchase then please get in touch. 

You must return your order to us in its original condition within 28 days in order to get an exchange or refund. Any returned items within this time will be refunded immediately minus the cost of the initial